At Duke & Grace, we aim to pursue long, strategic and transformational partnerships with our clients. For that, we could use another Client Service Manager to strengthen our team. Your role would be to shape those partnerships and help defining them in terms of strategy, technology and creativity. Would you be cut out for the job? Let's find out!
We hear you think: "Client Service Manager?" Well, this job goes far beyond the tasks of an Account Manager. Are you looking for just that little bit extra? Then you should definitely have a look if you've come to the right shop!
Your main job is to listen to your clients in order to help them to define and develop a business strategy, tailored to their needs. You will proactively initiate conversations with them to define short- and long-term growth opportunities. Your goal is to form long-term strategic partnerships with both clients in your team’s portfolio and new clients that you will add to the portfolio.
Next, you will also partner up with your team of experts in creating the highest quality work by sharing knowledge of the client/business/brand to enable his growth proposition. You will co-create pitch presentations, complete Requests For Proposals/Information with our Business Developers and present them to the clients.
And don't forget you will be backed up by a team of Client Service Managers.
Apart from your skillset, we are also looking for a real cultural fit. Duke & Grace is human-centered, team-oriented and growth-driven. It's simply in our DNA! Each of us has a vibrant personality - each in our own way. We love to learn from each other and are very communicative.
On our Careers page, you can find out more about our company culture and application procedure - just to be transparent.
“As Client Service Manager, we get to wear many hats: we are brand planners, production assistants, analysts as well as client relationship supervisors. Ultimately, it boils down to bringing new ideas to the table and to life. And it's pretty epic to see you client grow because of it.”
Client Service Manager at Duke & Grace
You will work in a full-service communication agency that has creativity, strategy and technology in its core, while being surrounded by other experts. Duke & Grace is a company that focuses on creating tailor-made marketing and communication solutions for Belgian heroes, such as Samsung Benelux, Lidl, Infrabel ... You will closely cooperate with these clients to form a deep understanding of their needs.
You’ll grow beyond your day-to-day experience. We provide the opportunity for peer coaching and personalized education plans. Daily learning opportunities will be within reach as well as the opportunity to attend events and conferences of your choice.
And last but not least:
Sounds interesting? Well, what are you waiting for?